What language can I contact Support in?

w99p's Live Chat Support is available in Burmese 24 hours a day. You can also email support@w99p.pro in Burmese. A Burmese-speaking team member will get back to you.

21+ Only

Responsible Gaming at w99p

Gaming should be fun, not stressful — use our self-control tools and information to keep your gaming healthy.

Understand the True Nature of Gaming

At w99p, the well-being of our players is a priority. Online gaming is a form of entertainment that combines fun and technology. Like any form of entertainment, you can only enjoy it fully when you keep it balanced.

Do not treat gaming as a way to make money. Know that losses are a normal part of gaming and outcomes cannot always go your way. Set your budget early and stick to it — that way gaming stays good entertainment.

Please note — The w99p platform is for players aged 21 and above only. Players under 21 are not permitted to play.

Our Protection Tools

Self-Exclusion

If you want to take a break from gaming, you can use the self-exclusion tool. Choose a period of 7 days, 30 days, or longer. Account login will be blocked during the exclusion period.

Deposit Limit

You can set a daily, weekly, or monthly deposit limit. Use this to control your budget and protect your money.

Mindful Time Management

Keep track of how long you play. Do not let the hours add up to the point where you skip water breaks and rest. Long sessions can reduce your ability to make good decisions.

Temporary Account Closure

If you want to stop playing completely for a period, contact Support to have your account temporarily closed. While closed, deposits and gameplay will not be possible.

Gaming History Review

You can check your gaming history and spending at any time. Use this information to understand your own patterns and make changes if needed.

24/7 Support

For any gaming-related issue, you can reach us in Burmese via Live Chat 24 hours a day. You can also contact us by email.

Warning Signs That a Problem May Be Developing

If one or more of the signs below apply to you, be aware that gambling may be becoming a problem.

When you feel like you are gambling to chase money you have lost
When you spend more than the budget you set aside for gambling
When you hide your gambling time from close family or friends
When you take out loans or sell your belongings to fund gambling
When you feel bored, restless, or stressed without gambling
When gambling causes you to neglect your work, education, or health
When you want to stop but keep gambling even after trying

If any of these signs apply to you, contact our Support Team right away — [email protected]

Self-Assessment Questions

Answer the questions below honestly — they will help you better understand your relationship with gambling.

Question	Does this happen often?
Do you set time and money limits before you gamble?
Have you ever gone over your planned gambling time or money when losing?
Have you ever felt financial pressure after gambling?
Do you still have other hobbies outside of gambling?
Do you believe you can stop when you want to?

The purpose of this assessment is not to make a final judgment, but to help you honestly reflect on your relationship with gambling.

How to Use the Protection Tools

Contact Support

If you want to activate a self-exclusion tool or set a limit, contact our team via Live Chat. We provide support in Myanmar language 24/7.

Choose the Period and Type

You can request a temporary limit (day / week / month) or a longer self-exclusion period. Talk to our team to figure out which option suits you best.

Receive Confirmation

Once your request is processed, our team will restrict your account and send a confirmation by email. Please note that the limit can only be cancelled after more than half of the restriction period has passed.

Find Activities Outside Gambling

Instead of sitting idle during your break, fill that time with education, health activities, or family — things that keep you engaged.

Reflect Before You Return

If you want to play again after your restriction period ends, take time to assess yourself again — go through the checks on this page and be honest about whether anything has changed.

Manage Your Money Wisely

Set a Budget in Advance

Decide how much you will spend before you play, and stop when you reach that limit — that is the mark of a responsible player. w99p's minimum deposit is 10,000 Ks, and only deposit what you can afford.

Limit Your Play Time

Set a time limit before each session. It is easy to lose track of how long you have been playing, so setting a timer on your phone is a good habit.

Accept Losses

Losses are a normal part of gambling. If you find yourself gambling to win back what you lost, be aware that this can lead to real problems.

Talk Openly with Your Family

If you can talk openly with your family about your gambling instead of hiding it, you will find it much easier to stay in control.

Protecting Minors

w99p strictly prohibits anyone under the age of 21 from accessing the gambling platform. Do not —

Leave your phone where children can access and play on it
Share your gambling account login details with anyone
Gamble in front of or alongside children
No accounts may be opened for anyone under 18 years old.

If you suspect someone underage is playing, please contact [email protected] immediately. This is not a promotional message — it is a responsibility we share together.

Need help — we are always here

For any gambling-related issue, you can reach us instantly via Live Chat, or browse these articles.

Responsible Gambling Q&A

Self-exclusion is a protective tool a player can request to stop playing for a set period. During the exclusion period, logging in, making deposits, and playing are all blocked. You can request this by contacting Support.

Contact our Support Team via Live Chat and tell them the amount and period you want — daily, weekly, or monthly. The team will set it right away and send you a confirmation by email. If you ever try to increase the limit, our team will hold that request.

Chasing losses, spending beyond your budget, and having your work or family relationships affected by gambling — these are warning signs that a problem may be developing. You can check the self-assessment section on this page or talk it over with our Support Team.

If there is a balance in your account when you self-exclude, you can still withdraw it. The Support Team will guide you through the withdrawal process. Only gameplay will be blocked — financial transactions will still be handled.

Yes — even with a limit in place, you can continue to receive period bonuses, VIP cashback, and offers that fall within that limit. Bonus wagering activity will only stop during a self-exclusion period.

w99p's Live Chat Support is available in Burmese 24 hours a day. You can also email [email protected] in Burmese. A Burmese-speaking team member will get back to you.